Shipping policy

Domestic Shipping

• Orders for in-stock items are processed promptly and shipped via Australia Post or other trusted carriers. Tracking numbers are supplied for every parcel so you can follow your delivery.

Lost or Delayed Items

• Australia Post will not investigate missing parcels until 15 business days (around three weeks) have passed since the last tracking scan. If your parcel appears delayed, please monitor your tracking and contact us after this period so we can escalate with Australia Post.

Uncollected or Returned Parcels

• If a parcel is returned to us due to non-collection, refusal, or incorrect address, additional shipping fees may apply to resend it.

• For more details, refer to Australia Post’s Missing Items FAQ.

Combined Shipments

• If your order contains both in-stock and pre-order items, the in-stock portion may ship first while pre-orders ship when they arrive.

• If multiple pre-order items arrive together, we may combine them into a single parcel for safety and convenience.